Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customer if additional visits are needed and or when parts are in. Maintain customer database with current information. Clear and concise communication with managers, employees, and customers, including keeping customers appraised as to company schedule and lead-times of parts.

Responsibilities:

• Answer phones and assisting service customers
• Tracks incoming service calls and assigns the appropriate technician to the job
• Schedules and dispatches service technicians to locations according to predetermined schedules, customer requests or immediate needs.
• Effectively communicate information such as work orders or other messages to and from customers, technicians, and supervisors
• Speaks with supervisors and/or customers to resolve problems, requests for services or equipment
• Responds positively to calls from customers to understand their needs
• Monitors daily schedules of technicians and keeping open communication with customers.
• Follows up on incomplete jobs and schedules technicians to return in a timely manner.
• Maintains the service schedule calendar and ensures all technicians have a full schedule with little down time.
• Manages and updates customer database with complete and accurate information
• Respond to all messages relayed from Answering Service

Direct Reports: None

Qualifications:

• Excellent customer service skills, must be patient and effective at listening to and resolving problems
• Highly self-motivated to complete tasks in a timely manner
• Excellent clerical and organizational skills to keep track of schedule, routes, and personnel
• Geographical knowledge of service areas
• Ability to manage and execute multiple tasks at the same time
• Strong verbal skills to communicate clearly and effectively and has professional phone etiquette
• Exhibit a positive attitude when working with customers and technicians
• Ability to relay information in a fast-paced environment
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Knowledge of HVAC and Plumbing a plus, but not required

The Journeyman Plumber will be required to diagnose and remedy issues pertaining to water and HVAC systems, which might include drips, obstructions, and weather damage.  The Journeyman Plumber will ensure service are rendered in a professional, courteous manner in order to maximize customer retention.  The Journeyman Plumber will exhibit impeccable troubleshooting and decision-making skills and will suggest services which may be of use to customers who have incurred damage and delays as a result of plumbing issues.  Responsibilities for this position include but is not limited to the following:

Responsibilities:

• Works with prints, shop drawings, and verbal direction and has an intimate knowledge of local plumbing codes.
• Assembles, installs, and repairs pipes, fittings, and fixtures of heating, water, and drainage systems according to specifications and plumbing codes.
• Cuts openings in walls and floors to accommodate pipe and pipe fittings using hand and/or power tools.
• Cut & threads pipe using pipe cutters, cutting torches, and pipe threading machine.
• Assembles and installs valves, pipe fittings, and pipes using hand and/or power tools.
• Fills pipe systems with water or air and reads pressure gauges to determine whether the system is leaking.
• Installs and repairs plumbing fixtures such as sinks, commodes, bathtubs, water heaters, hot water tanks, garbage disposal units, and dishwashers.
• Repairs and maintains plumbing by replacing washers in leaky faucets, mending burst pipes, and open clogged drains.
• Installs and repairs domestic hot water systems.
• Plumbers must be able to make field decisions based on proper plumbing practice.

Direct Reports: None

Qualifications:

• Hold a valid state Journeyman Plumber license.
• Knowledge of state plumbing codes.
• Commercial plumbing experience a plus
• Blueprint reading skills
• Physical stamina
• Follow OSHA regulations
• Ability to manage and execute multiple tasks at the same time
• Strong verbal skills to communicate clearly and effectively and has professional phone etiquette
• Ability to relay information in a fast-paced environment
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

Under direct supervision of the Lead Installer, the Apprentice will assist in the installation of heating, ventilation and air conditioning systems in single family new construction or light commercial renovation or new construction. Installations will be up to code and with rigid quality standards. Reports to assigned job site on time and ready to work.

Western Mass Heating, Cooling & Plumbing Inc is a 24/7 emergency service facility which means overtime and year- round work! Responsibilities for this position include but is not limited to the following:

Responsibilities:

• Assembles, installs, and repairs pipes, fittings and fixtures of heating, cooling, water, sheet metal and other HVAC related parts and equipment,
• Cuts openings in walls and floors to accommodate pipe and/or duct using hand and power
• Cuts & threads pipe using pipe cutters and/or pipe threading
• Assembles ductwork, cuts sheet metal, and duct
• Troubleshoot & repair or replace heating, cooling, ventilation and refrigeration equipment and
• Assist other technicians as

Direct Reports: None

Qualifications:

• 1 - 2 years’ experience with current HVAC equipment, including light commercial desired
• Hold a valid driver
• Maintain an insurable driving
• Strong problem solving and critical thinking
• Familiarity with HVAC wiring diagrams
• Ability to lift 50+
• Ability to work in confined spaces & in all types of
• Ability to pass drug & background

The HVAC Technician will apply their technical skills and knowledge to install / service HVAC Equipment in residential settings. They are also responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas Furnaces & Boilers) while maintaining the highest level of customer service.

Western Mass Heating, Cooling & Plumbing Inc is a 24/7 emergency service facility which means overtime and year-round work!  Responsibilities for this position include but is not limited to the following:

Responsibilities:

• Assembles, installs, and repairs pipes, fittings and fixtures of heating, cooling, water, sheet metal and other HVAC related parts and equipment,
• Cuts openings in walls and floors to accommodate pipe and/or duct using hand and power tools.
• Cuts & threads pipe using pipe cutters and/or pipe threading machine.
• Assembles ductwork, cuts sheet metal, and duct insulation.
• Troubleshoot & repair or replace heating, cooling, ventilation and refrigeration equipment and assemblies.
• Assist other technicians as needed.

Direct Reports: None

Qualifications:

• 3 - 5 years’ experience with current HVAC equipment, including light commercial
• VRF experience desired.
• Hold a valid driver license.
• Maintain an insurable driving record.
• Strong problem solving and critical thinking skills.
• Familiarity with HVAC wiring diagrams
• Must have EPA Certification
• Ability to lift 50+ pounds.
• Ability to work in confined spaces & in all types of weather.
• Ability to pass drug & background test.