Privacy Policy

Name: Western Mass Heating, Cooling & Plumbing Inc.
Address: 4 Industrial Dr W, South Deerfield, MA, 01373, US
Telephone: (413) 268-7777

At Western Mass Heating, Cooling & Plumbing Inc., we are committed to protecting the privacy and personal information of our valued customers. As a Premier, professional HVAC company that services Haydenville, Deerfield, Amherst, Northampton, Westhampton, South Hadley, Easthampton, Williamsburg, Hatfield, Sunderland, Hadley, Southampton, and North Amherst, MA and Haydenville, MA and the surrounding areas, we pride ourselves on our quality, honesty, and integrity. We understand the importance of maintaining the confidentiality of the data you entrust to us, and we have implemented robust measures to ensure your information remains secure.

Information We Collect

When you engage with our services, we may collect certain personal information necessary to provide you with the best possible experience. This information may include:

Contact Details: Name, address, phone number, and email address
Service Information: Details about the HVAC services you request or receive from us
Payment Information: Credit card details or other payment-related data (securely processed by our trusted payment partners)

Rest assured that we only collect information that is essential to delivering our high-quality HVAC services and products to you.

How We Use Your Information

At Western Mass Heating, Cooling & Plumbing Inc., we use the information we collect to:

Provide and improve our HVAC services
Communicate with you about your service requests, appointments, and important updates
Process payments and offer financing options
Enhance your overall customer experience

We are dedicated to using your information responsibly and in accordance with this Privacy Policy. As a company that stands behind the work we do, we assure you that your data will never be used for any purpose other than those outlined above without your explicit consent.

Information Sharing and Disclosure

We understand that your trust is earned, and we are committed to maintaining that trust by protecting your personal information. Western Mass Heating, Cooling & Plumbing Inc. does not sell, trade, or rent your personal data to third parties for marketing purposes. However, we may share your information in the following circumstances:

Service Providers: We may engage trusted third-party service providers to assist us in delivering our HVAC services. These providers are bound by strict confidentiality agreements and are only permitted to use your information to fulfill their specific roles.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities.

Data Security

At Western Mass Heating, Cooling & Plumbing Inc., we prioritize the security of your personal information. We have implemented industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our team of skilled professionals works tirelessly to maintain the integrity of our systems and safeguard your information.

Your Rights and Choices

As our valued customer, you have certain rights regarding your personal information. You may:

Access, update, or correct your personal information
Request the deletion of your personal data, subject to legal requirements and our legitimate business interests
Opt-out of receiving marketing communications from us

To exercise any of these rights or if you have any questions or concerns about our Privacy Policy, please contact us using the information provided below.

Updates to Our Privacy Policy

As our business evolves, we may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, comments, or concerns about our Privacy Policy or how we handle your personal information, please don’t hesitate to reach out to us:

Western Mass Heating, Cooling & Plumbing Inc.
4 Industrial Dr W
(413) 268-7777

At Western Mass Heating, Cooling & Plumbing Inc., we are committed to providing fast and friendly customer service while ensuring the highest level of privacy and security for your personal information. As a premier professional company providing the best services and products, we want you to feel confident and trusting when you choose us for your HVAC needs.

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Western MASS Heating, Cooling & Plumbing Inc helped me figure out the best solution for taking out an old steam radiator and adding two minisplits for heating and cooling. They were very responsive, answered all my questions, and gave me a very fair price. The install went very smoothly and I’d recommend them without hesitation.

Chris A.

Jesse is awesome. She is very professional, she is very knowledgeable about the mini split system that she worked on and quickly identified the issues and resolved them. She answered all my questions and was so easy to talk with! I hope we get to work with her in the future! Thank you Jessie!!!!!

Debbie J.

W Mass HVAC installed new Heat pump and A/C units for our entire Condominium Association which consists of 4 units in an old two story house built around 1830. We had old gas furnaces and converted them to heat pumps. I received a few quotes and found W Mass HVAC to be the most detailed and professional quote. We worked with Lauren Harris, the project manager and he was very knowledgeable, responsive, and helpful.

Judith B.

Western Mass Heating Cooling & Plumbing converted our house from an oil/boiler system to a ductless heat pump system. It was a big project that also required coordination with an electrician. Early on, when I was getting quotes from multiple vendors, all the other companies said “You’ll have to find an electrician for that part.” But Lauren from WMHCP was the only one who said “I’ll call my electrician right now and have him get in touch with you.”

Tim M.

My wife and I recently had a Mitsubishi Heat Pump System installed by Western Mass HVAC Contractors. We highly recommend this company for its efficiency and technical know how, combined most importantly with a refreshingly traditional attitude towards customer service! The work was performed on time and on price, the installation team were polite and considerate and Carol Moran and Lauren Harris (our office and project management contacts) were extremely knowledgeable and helpful. Thank you all for a job well done!

Mark M.

I had a whole home ductless mini-split installation done by Western Mass Heating, Cooling and Plumbing, Inc. in October 2023. I would recommend this fine team of workers: Collin Cheek, the Project Manager; Carol Moran, Project Coordination Specialist, and the install team Jeff, Chase, Jordan, and Jack. From the initial visit with Collin to the install everything went as scheduled. The install team was prompt, efficient, polite and instructed me on the operation of the mini-splits.

Judith S.

I’ve now finished two projects with WMHAC and both projects (whole house heat pump heating) have been completed without any problems. Their team was a pleasure to work with and all coordinating was seamless. Not only was the price competitive but Lauren Harris ( project manager) was able to not only downsize the original design and save us a couple thousand dollars but he found and passed on an additional $2,000 in previously unknown rebates! A total win.

John L.

These days it’s very hard to find quality workers and responsive caring ones at that! Lauren Harris helped us with a significant project that needed revisiting, not for any fault of his or the company. Jordan and Jakob came to complete the project promptly and efficiently. Western Mass Heating, Cooling and plumbing is most definitely are go to for all that they have to offer. Highly recommended! We can’t thank them enough for all they have done for us.

Peter H.

This is my first time using WMHCP. It has been a very pleasant experience. We had two mini splits installed in our home. Lauren was excellent and did the assessment and recommended the two units. Chase and Jack showed up promptly at 7am, as scheduled, and were professional, polite and kind. Great crew! Jack came to check on the progress mid morning and made sure everything was going smoothly. Thank you!

Naomi C.

WMHCP did a phenomenal job – starting with Carol who responded to my online inquiry, to Lauren who quickly came to scope the job, and Brendan and Mike who did two installs in a finicky 130-year old building. They were so efficient, neat, listened to what was important to us, and are so capable. We’ll definitely work with the company again and gladly recommend them to everyone else. They are a super-pro group of people!

Tess P.

More Reviews → Leave a Review →

Privacy Policy

Information We Collect

How We Use Your Information

Information Sharing and Disclosure

Data Security

Your Rights and Choices

Updates to Our Privacy Policy

Contact Us

Williamsburg, MA

Hatfield, MA

Hadley, MA

Sunderland, MA

Deerfield, MA

North Amherst, MA

Southampton, MA